Placing an order
Customers use electronic forms to order item(s). A customer is any person who uses an electronic form to order at least one item, fills out required information, and submits an order. All prices are indicated in Euros, VAT included. Items are ordered through electronic forms, by clicking on the selected item and adding it to the cart. Item(s) are considered as ordered when a customer selects and confirms payment details.
Shipment
Ordered items are packed to withhold damages from standard shipment and delivery handling. Upon delivery, customers should inspect the package and in case of product damage, immediately proceed with the below outlined return and replacement policy. In cases where customers do not receive their orders or delivery notifications after shipment and in the estimated timeframe, customers may notify the seller to undertake a search for the missing item(s) or send a replacement. If a customer refuses to accept ordered item(s), the seller has the right to request compensation associated with shipment rates and handling. The seller is obliged to send the item(s) upon receiving confirmation of the online transaction.
Return and replacement policy
Web shop items can be returned within seven (7) days of receipt of delivery if you received a damaged product or one you did not order.
The items are standard sizes. Some items are linked to size charts where customers can check the exact dimensions of t-shirts and hoodies. For this reason, we do not accept returns or provide replacement items for sizing issues.
When returning orders, they should be packed securely in the original product packaging, unused and with the original clothing tags attached. Otherwise, we cannot accept the return or replace item(s).
Should we receive back the ordered items following failed delivery attempts, Glamur dizajn d.o.o. (Tax number 4218830770003) will send two additional notifications within a month. The address provided in response to one of the two notifications will be considered as the new shipping address. If the address is in Bosnia and Hercegovina, the item(s) will be sent free of charge. However, in cases of international shipment, the customers pay shipment fees. If we do not receive a response to additional notifications within 60 days of receipt of order, we will delete the order and issue a refund (minus shipment fees).
Additional help
Should you have questions related to your order or special delivery options and payment, you can contact us at shop@dubioza.org.
Payment methods
- Credit or debit cards via Monri (Mastercard, Maestro, Visa)
* * * * Sigurnost plaćanja kreditnim karticama
Tajnost Vaših podataka je zaštićena i osigurana korištenjem posljednje verzije TLS enkripcije. Stranice za naplatu putem interneta osigurane su korištenjem Secure Socket Layer (SSL) protokola sa 128-bitnom enkripcijom podataka. SSL enkripcija je postupak šifriranja podataka radi sprječavanja neovlaštenog pristupa prilikom njihovog prijenosa.
Time je omogućen siguran prijenos informacija te onemogućen nedozvoljen pristup podacima prilikom komunikacije između korisnikovog računala i WebPay servisa, te obratno.
WebPay servis i financijske ustanove razmjenjuju podatke uporabom virtualne privatne mreže (VPN), koja je zaštićena od neautoriziranog pristupa.
Monri Payment Gateway je certificiran prema PCI DSS Level 1 sigurnosnom standardu propisanom Visa i Mastercard pravilima.
Trgovac ne pohranjuje brojeve kreditnih kartica i brojevi nisu dostupni neovlaštenim osobama.
* * * * Credit card purchase security statement
Confidentiality of your information is protected and secured by using latest TLS encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer.
This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa.
Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access.
Monri Payments is PCI DSS Level 1 certified payment service provider.
Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.
Confidentiality
We protect customers’ data by requesting only basic information necessary for purchasing and shipment. Additionally, we inform our customers about the way we use their personal data. All personal data are confidential and only available to Glamur dizajn d.o.o. for the purposes of conducting business. Our employees and business partners adhere to the same confidentiality standards.
